Aquifon Shared Services

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Aquifon Shared Services
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Aquifon Shared Services

A comprehensive suite of organised shared services — sourcing and placing leading talent with niche skill-sets, and running the operations that let you focus on growth.

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Services

  • Customer Support Services
  • Call Center Services
  • IT Support & Helpdesk
  • Cloud-Based Telephony
  • Business Process Outsourcing
  • Finance & Accounting
  • Digital Marketing & E-Commerce
  • Specialist Technology Staffing

Company

  • About us
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  • Call center
  • Cloud telephony
  • Contact
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Contact

  • USA+1 (240) 673-6241
  • ZIM+263 78 632 3404
  • @hello@aquifon.com
  • HQ21 Impala Road, Chislehurston, Sandton, South Africa
© 2026 Aquifon Shared Services. All rights reserved.Privacy Policy
Aquifon Shared Services

Shared services that let you focus on growth — from Sandton to clients on three continents.

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Follow Aquifon on LinkedIn
© 2026 Aquifon Shared ServicesPrivacy
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Home/Call Center Services

Your brand. Our agents.

Professional outbound and inbound calling solutions that help businesses reach more customers, generate leads and drive growth.

Get startedRequest a quote
Aerial view of the Sandton skyline, Johannesburg
Two Aquifon support agents wearing headsets, helping a customer at a workstation
English-speaking agentsTrained on your brand, US hours
One agent to a full teamScale up or down in days
An extension of your team

Dedicated callers who represent your brand, not ours.

Aquifon provides dedicated, English-speaking call center agents to execute outbound campaigns for businesses, brands and marketing agencies across the United States and beyond.

Whether you're launching a marketing campaign, generating leads, scheduling appointments or reconnecting with customers, our agents work as an extension of your team, representing your brand with professionalism and consistency.

  • Your script, your tone of voiceAgents are trained on your products, objections and brand language before the first dial.
  • Your toolsWe work inside your CRM, dialler and calendar, or bring our own cloud telephony stack.
  • Your numbers, every weekDials, connects, conversions and recordings in a report you can act on.

Outbound campaign — Live

12 agents dialling
Dials1,860
Connects412
Booked57
9am ET11am1pm3pm5pm5pm PT
Outbound campaigns

Every kind of call that moves a customer forward.

From the first cold call to the renewal conversation years later, we run the outbound work your sales and marketing teams never have time for.

Lead generation

Cold and warm outreach that qualifies prospects against your criteria and hands sales a ready-to-close pipeline.

Appointment setting

Booked, confirmed and reminded — straight into your calendar or CRM, with no-shows chased.

Customer win-back

Reconnect with lapsed customers, renew expiring accounts and recover abandoned carts or quotes.

Campaign launches

Product launches, promotions and event invitations delivered by voice, at the scale your campaign needs.

Surveys & market research

Structured phone research, NPS and customer-satisfaction surveys with clean, exportable data.

Follow-up & nurture

Timely follow-up on web leads, quotes and trade-show contacts, so no opportunity goes cold.

Bright open-plan office with a team working at laptopsInbound lines · 24/7
<20sTarget answer time
Inbound too

When the phone rings, someone on-brand picks up.

The same agents can answer the calls your campaigns generate, or take over your main line entirely, so every caller gets a prompt, professional response under your name.

  • Campaign response linesDedicated numbers for promotions, direct mail and ads, with every call captured in your CRM.
  • Customer service & order takingOrders, bookings, billing questions and tier-1 support, handled to your scripts and SLAs.
  • Overflow & after-hoursPick up what your in-house team can't, during peaks, lunch hours, nights and weekends.
See customer support services
Flexible by design

From individual agents to fully managed calling teams.

Flexible, scalable and cost-effective: start with a single agent, prove the numbers, then grow the team as the campaign does.

01

Individual agents

One or more dedicated agents who work only on your account, trained on your script, tone and tools. Ideal for a first campaign or a steady trickle of calls.

02

Dedicated calling team

A pod of agents with an Aquifon team lead who runs daily huddles, QA and coaching. You set the targets; we hit them.

03

Fully managed campaign

We own the whole operation: dialler, scripts, list management, compliance, reporting and continuous optimisation against agreed outcomes.

Who we call for

Built for businesses, brands and the agencies that serve them.

Businesses

Sales teams that need more top-of-funnel conversations without hiring, training and managing callers in-house.

Brands

Consumer and B2B brands running launches, promotions and retention programmes that need a consistent voice on the phone.

Marketing agencies

White-label calling capacity you can resell to clients under your own brand, with reporting ready to forward.

How it works

Live and dialling within weeks.

A four-step launch that keeps you in control of the script, the list and the targets.

01

Brief

A short discovery call to understand your offer, audience, targets and the systems we'll work in.

02

Build

We write or adapt the script, load your lists, set up dialler and CRM access, and train agents on your brand.

03

Launch

A pilot week with daily check-ins and call reviews, then full volume once the numbers prove out.

04

Optimise

Weekly reporting on dials, connects, conversions and quality scores, with scripts refined as we learn.

FAQ

Questions about running campaigns with us.

Every agent signs an NDA, works on role-based access, and is recorded and quality-scored, so your customers and your data are in safe hands.

Are your agents English-speaking?+
Yes. Every agent on US campaigns is a fluent, neutral-accent English speaker, screened for clarity and rapport before they are placed on an account, and coached continuously after.
Which time zones do you cover?+
Our delivery centres in Johannesburg and Harare run shifts aligned to US Eastern through Pacific business hours, so your prospects are called when they are at their desks.
Do we provide the calling lists?+
Either way works. Call your own lists and CRM records, or ask us to source and clean compliant data for your target market before the campaign starts.
How do you handle compliance?+
We work to your compliance requirements: Do-Not-Call scrubbing, consent and calling-hour rules such as the TCPA where they apply, call recording with disclosure, and secure handling of customer data.
Can agencies white-label the service?+
Yes. Many of our campaigns run under an agency's brand. Agents present as your team and reporting is delivered in a format you can pass straight to your client.
How is it priced?+
Per agent per month, or per campaign for defined projects, agreed upfront with no hidden fees. Tell us your goals and we'll send a proposal within 48 hours of a discovery call.
How quickly can we start?+
Most campaigns are live within one to three weeks: a few days to brief and build, then a pilot week before scaling up.

Your brand. Our agents. Let's start calling.

Tell us about the campaign and we'll come back with a team, a script approach and a quote within 48 hours of a discovery call.

Get startedRequest a quote