Aquifon Shared Services

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Aquifon Shared Services
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Aquifon Shared Services

A comprehensive suite of organised shared services — sourcing and placing leading talent with niche skill-sets, and running the operations that let you focus on growth.

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Services

  • Customer Support Services
  • IT Support & Helpdesk
  • Cloud-Based Telephony
  • Business Process Outsourcing
  • Finance & Accounting
  • Digital Marketing & E-Commerce
  • Specialist Technology Staffing

Company

  • About us
  • Services
  • Cloud telephony
  • Contact
  • Privacy policy

Contact

  • USA+1 (240) 673-6241
  • ZIM+263 78 632 3404
  • @hello@aquifon.com
  • HQ21 Impala Road, Chislehurston, Sandton, South Africa
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Aquifon Shared Services

Shared services that let you focus on growth — from Sandton to clients on three continents.

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Home/Cloud Telephony

Your phone system, without the phone system.

Move every voice conversation to the cloud. Standardise telephony across offices and remote staff, eliminate on-site PBX hardware, and pay only for what you use.

Get a cloud telephony quote
Glass office tower facade against a blue sky
Top-down view of a team meeting around a wooden table with laptops and notes
One number, every deviceDesk phone, laptop and mobile
99.9% uptimeEncrypted, multi-region PBX
The shift to cloud

Business telephony has moved to the cloud. Has yours?

Cost, scalability and flexibility have made cloud migration a no-brainer for most business systems. Cloud-calling lets you move all voice communication to a trusted provider — giving every employee the same platform, wherever they are, with no expensive on-premise private branch exchange (PBX).

  • No hardware to buy or maintainYour PBX lives in secure data centres, kept current by us.
  • Work from anywhereDesk phones, softphones and mobile apps — one number, every device.
  • Scale in minutesAdd users, numbers or offices without a site visit.

Cloud PBX — Routing

Online
Active users146
Calls today2,310
Quality (MOS)4.4
08:0010:0012:0014:0016:0018:00
What is it?

What is a VoIP cloud-based PBX?

Almost all cloud-telephony systems use Voice over Internet Protocol (VoIP) — the same technology behind the calls you already make over the internet in your personal life. A cloud PBX applies it to your whole business: extensions, call queues, IVR menus, voicemail and reporting, all delivered as a service.

Traditional on-site PBX

  • Large upfront capital cost for hardware
  • Separate systems per office
  • Engineers needed for every change
  • Tied to the building — no remote work
  • Expensive international calling

Aquifon cloud telephony

  • Predictable per-user monthly pricing
  • One platform across SA, USA, Zimbabwe and beyond
  • Self-service admin portal, changes in seconds
  • Desk, laptop and mobile — anywhere with internet
  • Low-cost international & inter-office calls
Features

Everything a modern phone system should do.

Enterprise-grade telephony, set up and supported by Aquifon — so you get the features without the admin.

IVR & call queues

Route callers to the right team automatically with smart menus and queueing.

Call recording

Secure recordings for compliance, quality assurance and training.

Mobile & softphone apps

Your business number on iOS, Android, Mac and Windows.

Analytics dashboard

Real-time and historical reporting on volumes, wait times and agent performance.

CRM integration

Click-to-call and screen-pop with Salesforce, HubSpot, Zoho and more.

International numbers

Local presence in the markets you serve, with number porting handled for you.

Enterprise security

Encrypted calls, role-based access and resilient multi-region infrastructure.

Managed by Aquifon

Setup, migration, training and 24/7 support — all included.

FAQ

Common questions about moving to the cloud.

Will our call quality be good enough?+
Yes — with a stable business internet connection, VoIP call quality matches or exceeds traditional lines. We assess your connectivity before go-live and configure QoS where needed.
Can we keep our existing numbers?+
Absolutely. We handle number porting for South African, US and most international numbers so customers never notice the change.
How long does migration take?+
Most businesses are live within one to three weeks, depending on size. We run the new system in parallel so there's no downtime.
Does it work for remote and hybrid teams?+
That's one of the biggest benefits. Staff use the same extension and number from the office, home or on the road via desk phone, laptop or mobile app.
What does it cost?+
Pricing is per user per month with no hardware capital outlay. Contact us for a tailored quote — most clients see a significant reduction versus their current telephony spend.

Switch to cloud telephony with zero downtime.

Get a free connectivity assessment and a side-by-side cost comparison with your current system.

Request a quote